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Silver Level
- 3 subjects
- Telephone support and automatic email
notification on a 5 x 12 basis (Mon-Fri
- 8 to 8)
- 16 person hours of professional service
a. Can be used for tweaking
b. Subject boilerplate changes
c. Applying SR's submitted by DataMart
Client
d. On-site visits by MBF-Professional
Services team (expenses extra)
e. Hours are consumable within the year
and cannot be carried over.
- Priority call / email handing: 15
minutes during normal working hours
and within a ½ hour after 5 pm.
Within 1 hour during holidays.
- Automatic Email notification to match
Silver Level Support hours.
- 10% Discount offered on DataMart
retraining on Run-Time, UDA (Link or
Central) tools & processes.
- 5% Discount offered on new modules
(Run Time Configuration Tool adding
UDACentral DataSources or Monitoring
Tools) etc.
- Bronze level product support (@ 20%
of product price) extended to match
5x12 timeline.
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DataMart client must provide
VPN access to required systems
Gold Level - 4 to 13 subjects
- Telephone support and automatic email
notification on a 7x12 basis (Mon-Mon
- 8 to 8)
- 32 person hours of professional service
a. Can be used for tweaking
b. Subject boilerplate changes
c. Applying SR's submitted by DataMart
Client
d. On-Site visits by MBF-Professional
Services team (expenses extra)
e. Hours are consumable within the year
and cannot be carried over.
- Priority call / email handing: 15
minutes during normal working hours
and within a ½ hour after 5 pm.
Within 1 hour during holidays.
- Automatic Email notification to match
Gold Level Support hours.
- Includes services to realign processes
to match upgraded application.
- 20% Discount offered on DataMart
retraining on Run-Time, UDA (Link or
Central) tools & processes.
- 10% Discount offered on new modules
(Run Time Configuration Tool, adding
UDACentral DataSources or Monitoring
Tools) etc.
- Bronze level product support (@ 20%
of product price) extended to match
7x12 timeline.
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DataMart client must provide
VPN access to required systems
Platinum Level - 14 Plus subjects
- Telephone support and automatic email
notification on a 7x24 basis.
- 72 person hours of professional service
a. Can be used for tweaking
b. Subject boilerplate changes
c. Applying SR's submitted by DataMart
client
d. On-site visits by MBF-Professional
Services team (expenses extra)
e. Hours are consumable within the year
and cannot be carried over.
- Priority call / email handing: 15
minutes during normal working hours
and within a ½ hour after 5 pm.
Within 1 hour during holidays.
- Automatic Email notification to match
Platinum Level Support hours.
- Includes services to realign processes
to match upgraded application (e.g.
Amisys 11.0 to 11.5).
- 25% Discount offered on DataMart
retraining on Run-Time, UDA (Link or
Central) tools & processes.
- 15% Discount offered on new modules
(Run Time Configuration Tool, adding
UDACentral DataSources or Monitoring
Tools) etc.
- Bronze level product support (@ 20%
of product price) extended to match
7x24 timeline.
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