| The customer will have priority response
to technical support queries and professional
services personnel. The result of which
will be a deeper knowledge of the customer
site enabling MB Foster to play an active
roll in product implementation, tuning and
support. The following additional items
are also included: |
| |
  |
- Telephone support for product related
issues extended to 5x12 - 8am - 8pm
Monday to Friday
- One 2-day site visit per year - days
are consumable within the year and cannot
be carried over. Customer is responsible
for travel and living expenses.
- Priority call / email handing: 15
minutes during normal working hours
and within ½ hour after 5 pm,
1 hour on holidays.
- 10% discount applied to the purchase
of new modules or products.
- 25% discount on training/consulting
services.
- Priority Product releases.
- Product updates included.
|
|
- Telephone support for product related
issues extended to 7x12 (Mon-Mon - 8
to 8)
- Two 2-day site visits per year. Days
are consumable within the year and cannot
be carried over. The customer is responsible
for travel and living expenses.
- Priority call / email handing: 15
minutes during normal working hours
and within ½ hour after 5 pm,
1 hour on evenings, weekends and holidays.
- 20% discount applied to the purchase
of new modules or products.
- 25% discount on training/consulting.
- Priority Product releases.
- Product updates included.
|
|
- Telephone support for product related
issues on a 7x 24 basis.
- Two 3-day site visits per year. Days
are consumable within the year and cannot
be carried over. The customer is responsible
for travel and living expenses.
- One 3 day customer visit to MB Foster
Corporate Offices. Days are consumable
within the year and cannot be carried
over. The customer is responsible for
their own travel expenses.
- Priority call / email handing: 15
minutes during normal working hours
and within ½ hour after 8 pm,
1 hour on weekends and holidays.
- 25% discount applied to the purchase
of new modules or products.
- 25% discount on training/consulting.
- Priority Product release.
- Product updates included.
|
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